Analytics Dashboard

Gain insights into customer interactions and business performance.

Total Customers

24,567

+12% from last month

Avg. Call Duration

5m 23s

-8% from last week

Customer Satisfaction

4.6 / 5

+0.3 from last quarter

Call Volume Trends

Top Customer Issues

  • 1. Billing Inquiries32%
  • 2. Technical Support28%
  • 3. Account Management18%
  • 4. Product Information12%
  • 5. Complaints10%

Customer Satisfaction Trend

Key Performance Indicators

First Call Resolution76%
Avg. Speed of Answer28s
Call Abandonment Rate5.2%
Agent Utilization82%

Customer Retention

94%

Customer retention rate over the last 12 months