Analytics Dashboard
Gain insights into customer interactions and business performance.
Total Customers
24,567
+12% from last month
Avg. Call Duration
5m 23s
-8% from last week
Customer Satisfaction
4.6 / 5
+0.3 from last quarter
Call Volume Trends
Top Customer Issues
- 1. Billing Inquiries32%
- 2. Technical Support28%
- 3. Account Management18%
- 4. Product Information12%
- 5. Complaints10%
Customer Satisfaction Trend
Key Performance Indicators
First Call Resolution76%
Avg. Speed of Answer28s
Call Abandonment Rate5.2%
Agent Utilization82%
Customer Retention
94%
Customer retention rate over the last 12 months